Karolina Romanowska
Karolina Romanowska, adwokat, handles issues of data protection and employment law. She has experience adjusting HR documentation to the requirements of the General Data Protection Regulation for a number of leading companies from the sectors of logistics, food, sport, and financial services. She advises HR departments in negotiation of contracts involving processing of personal data. She also participates in corporate due diligence.
Nagrywanie rozmów, które pracownicy call center prowadzą z klientami, prowadzi do przetwarzania danych osobowych pracowników przez pracodawcę jako administratora danych osobowych. W zależności od zastosowanych rozwiązań technicznych dane te będą obejmować samą treść słów wypowiadanych przez pracownika (i jego rozmówcę) lub, dodatkowo, metadane związane z nagrywaną rozmową (np. czas trwania czy godzina rozpoczęcia i zakończenia).
Chatbots and voicebots are being increasingly used for interactions between employers and employees. They help employers meet their obligations to employees, such as serving as a tool to provide information about procedures at the employer or how to carry out certain tasks. They also help in managing employment, as a communications tool for basic HR issues.
Employers, especially those that are part of foreign groups, sometimes wish to carry out background checks, to analyse information concerning the circumstances or status of job candidates or employees beyond the extent of their legal right to do so.
When an employee has been absent for a long period of time, or in other circumstances where an employer is having difficulties contacting an employee via official means of communication, HR departments often wonder whether they can use an employee's private contact data. Some more cautious employers introduce employee questionnaires requesting a private e-mail address or telephone number, or collect this data from employees in a different way. How does the issue of obtaining private contact data look from a data protection law perspective?
Care leave, introduced into the Labour Code on 26 April 2023 is an employee entitlement that appeared relatively recently in the Polish legal order (we wrote about its granting in the article Care Leave). As a result, there is still no established case law or practice on the application of provisions defining rules for its granting. Nevertheless, every employer should consider appropriate solutions if receiving a request from an employee for care leave.
Exit interviews, namely interviews which employers hold with employees whose employment is ending, are widely used by HR departments and may provide useful information regarding managing the workplace. In today’s piece, we will take a look at exit interviews from the perspective of data protection legislation.